Terms of Service

1. Nature of the Service

DecodeMyBio provides informational pharmacogenomic reports based on consumer DNA raw data. The Service analyzes genetic variants against published clinical guidelines (CPIC, DPWG) to identify potential drug-gene interactions.

DecodeMyBio is not a medical device, diagnostic service, or healthcare provider. Reports generated by the Service are for informational purposes only and do not constitute medical advice, diagnosis, or treatment recommendations.

2. User Responsibilities

• You must be at least 18 years old to use the Service.
• You are responsible for providing accurate DNA raw data files from authorized consumer testing services.
• You must not upload DNA data belonging to another person without their explicit consent.
• You should consult a qualified healthcare provider before making any medication changes based on information from the Service.
• You are responsible for maintaining the security of your account credentials.

3. No Medical Advice

The information provided by DecodeMyBio is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or medication. Never disregard professional medical advice or delay seeking it because of information from this Service.

Use of the Service does not establish a doctor-patient, healthcare provider, or any other professional relationship between you and DecodeMyBio or its operators.

4. Accuracy and Limitations

While DecodeMyBio uses established clinical guidelines and peer-reviewed data sources, we do not guarantee the completeness or accuracy of reports. Consumer genotyping arrays have inherent limitations, and pharmacogenomic science is an evolving field. See our Limitations page for detailed information.

5. Limitation of Liability

To the maximum extent permitted by applicable law, DecodeMyBio and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.

DecodeMyBio does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

6. Payments and Refunds

Reports are one-time purchases. On the web, payment is processed through Stripe. Due to the digital nature of the Service, refunds may be granted within 14 days of purchase at our discretion, provided that the report has not been generated or accessed. Refund requests may be submitted by contacting support@decodemybio.com.

For purchases made through the Apple App Store, refunds are handled by Apple in accordance with their refund policies. DecodeMyBio does not process payments or refunds for App Store purchases.

7. Intellectual Property

The Service, including its design, code, content, and methodology, is the intellectual property of DecodeMyBio. You may not copy, modify, distribute, or create derivative works from the Service without prior written consent. Your generated reports are yours to use and share as you see fit.

8. Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms. You may delete your account at any time by contacting support@decodemybio.com. Upon deletion, all associated data will be permanently removed per our Privacy Policy.

9. Mobile Application

If you access the Service through our mobile application downloaded from the Apple App Store ("App"), the following additional terms apply:

• This agreement is between you and DecodeMyBio only, and not with Apple Inc. ("Apple"). DecodeMyBio, not Apple, is solely responsible for the App and its content.
• The App is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis for use on Apple devices that you own or control, as permitted by the Apple Media Services Terms and Conditions.
• DecodeMyBio is solely responsible for providing maintenance and support for the App. Apple has no obligation to provide any maintenance or support services.
• DecodeMyBio is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
• DecodeMyBio, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including product liability claims, regulatory compliance claims, and consumer protection claims.
• In the event of any third-party claim that the App or your possession and use of the App infringes a third party's intellectual property rights, DecodeMyBio, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
• Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the App. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• You represent and warrant that you are not located in a country subject to a US Government embargo, or that has been designated as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and the applicable laws of the Member State in which DecodeMyBio is established, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in that Member State. If you are a consumer resident in the EU, you also enjoy the protection of any mandatory provisions of the law of your country of residence.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms. Material changes will be communicated via email.

12. Contact

For questions about these Terms, contact us at support@decodemybio.com.